What is the term for the method used to conceptualizing a service delivery system,which describes and analyzes a service process?
A)Quality function deployment
B)Service development
C)Service blueprint
D)Kano model
E)FMEA analysis

Question

Quizplus · Accepted Answer

The term for the method used to conceptualize a service delivery system, which describes and analyzes a service process is called service blueprinting. Service blueprinting is a process that is used to map out a service process and identify areas where improvements can be made to enhance customer experience. Quality function deployment is a technique used to ensure that customer needs are met during product development. Service development is a broad term that can refer to any activity related to developing a service. The Kano model is a way of analyzing customer preferences for different product features. FMEA analysis is a methodology used to identify and mitigate potential risks in a process.

What Is the Term for the Method Used to Conceptualizing