Which of the following is not associated with service process design rather than the design of manufacturing processes?
A)Involves the flow of customers or something belonging to customers
B)Needs to consider the extent of customer contact required
C)Involves process flow diagrams,also known as service blueprinting
D)Identifies potential failure points in the process
E)Location of departments,work centres or equipment in the facility/factory/plant.

Question

Quizplus · Accepted Answer

The location of departments, work centers or equipment in the facility/factory/plant is more closely associated with manufacturing process design, rather than service process design which instead focuses on the flow of customers or items belonging to customers, the extent of customer contact, process flow diagrams, and identifying potential failure points in the process.

Which of the Following Is Not Associated with Service Process