In scheduling staff for services,flexible capacity is achieved by:
A)part time workers and the timing of shifts.
B)using Johnson's rule.
C)offering incentives for customers to come during non-peak hours.
D)maintaining inventory.
E)managing waiting lines so customers perceptions of waiting are altered.

Question

Quizplus · Accepted Answer

Part-time workers allow for more flexibility in scheduling, as their hours can be tailored to match demand. Additionally, timing of shifts allows for adjusting capacity based on peak and non-peak hours. Johnson's rule is a sequencing rule used for scheduling jobs on machines and is not relevant to staff scheduling. Offering incentives for customers to come during non-peak hours and managing waiting lines are strategies for demand management, not capacity management. Maintaining inventory is also not related to staff scheduling.

In Scheduling Staff for Services,flexible Capacity Is Achieved By