For service systems with customers directly involved in the process,FCFS is the dominant priority rule.

Question

Quizplus · Accepted Answer

FCFS (First-Come-First-Serve) is commonly used in service systems where customers are directly involved in the process. This is because it is seen as fair and easy for customers to understand. It also helps to minimize customer wait times and reduce the complexity of scheduling. However, there may be situations where other priority rules, such as priority scheduling based on customer needs or urgency, may be more appropriate.

For Service Systems with Customers Directly Involved in the Process,FCFS