When you are refusing a routine request from someone in an established relationship,you
A)should use the indirect approach.
B)should invoke company policy if that is a possible out.
C)don?t need to invest as much time and effort as you would for other kinds of negative messages.
D)should give the name of the person making the decision.
E)avoid offering suggestions or other options available.

Question

Quizplus · Accepted Answer

Using the indirect approach allows you to cushion the refusal and avoid causing offense or damaging the relationship. It also shows that you value the relationship and have taken time to consider the request.

When You Are Refusing a Routine Request from Someone in an Established