When using the indirect approach to make a negative announcement on a routine business matter,what should be established in the buffer?
A)Your reasons for the decision
B)An announcement of the negative news
C)As much positive information as available
D)A variety of suggestions and proposals
E)An area of mutual ground between you and the reader

Question

Quizplus · Accepted Answer

When using the indirect approach to make a negative announcement on a routine business matter, it is best to establish an area of mutual ground between you and the reader in the buffer. This can help create a more positive tone and ease the impact of the negative news. Providing as much positive information as available can also be helpful, but establishing mutual ground is more important. Proposals and suggestions may be included in the body of the message.

When Using the Indirect Approach to Make a Negative Announcement