If you do all of the following EXCEPT ________,you can close a negative message in a positive way.
A)build goodwill
B)suggest alternative actions
C)dwell on the bad news
D)look toward the future

Question

Quizplus · Accepted Answer

Dwelling on the bad news can leave a negative lasting impression and prevent the message from being closed in a positive way. It is important to acknowledge the negative news, but then quickly shift the focus to finding a solution or looking toward the future. Building goodwill, suggesting alternative actions, and looking toward the future are all effective ways to close a negative message in a positive way.

If You Do All of the Following EXCEPT ________,You Can