Devin is an American businessman working with a Japanese company.He accidently offended one of his Japanese co-workers when he affectionately slapped him on the back.This misunderstanding was likely caused by Devin not understanding Japanese
A)biases.
B)cognitive appraisals.
C)emotions.
D)display rules.

Question

Quizplus · Accepted Answer

Display rules refer to culture-specific norms that dictate appropriate emotional expressions in social situations. In Japan, physical contact in the workplace is not common, so the co-worker may have been offended by Devin's friendly gesture. Therefore, this misunderstanding could have been prevented if Devin had been aware of the display rules in Japan.

Devin Is an American Businessman Working with a Japanese Company