You are called to a scene at which a pedestrian has fallen on the sidewalk. When you arrive, the man is sitting up and appears alert and responsive. However, as you attempt to start your interview in your normal manner, you note that he is reluctant to speak with you. How should you proceed?
A) Try to develop rapport by reviewing the reason you were dispatched on the call.
B) Call the medical direction physician and allow the patient to speak to him or her.
C) Confront the patient with your inability to help him if he does not tell you what is going on.
D) Ask the patient to sign a refusal of treatment and transport form.

Question

Quizplus · Accepted Answer

It is important to try to develop rapport with the patient to gain their trust and obtain important information about their condition, especially if they are reluctant to speak. By reviewing the reason for the call, you may be able to build rapport and find out more about the patient's condition. Calling the medical direction physician may also be helpful, but should not be the first option. Confronting the patient or asking them to sign a refusal form should not be done until all attempts to communicate with the patient have been exhausted.

You Are Called to a Scene at Which a Pedestrian