Which of the following statements is true regarding total quality management (TQM)?
A) The technique of TQM was developed by Kaoru Ishikawa.
B) The technique of total quality management is used for achieving radical innovation.
C) Changes associated with TQM are changes in task, role, and group relationships.
D) TQM is a quick fix that can turn an organization around overnight.

Question

Quizplus · Accepted Answer

Total quality management (TQM) involves changes in task, role, and group relationships within an organization, as well as a commitment to continuous improvement. It is not a quick fix and does not necessarily focus on achieving radical innovation. TQM was not developed by Kaoru Ishikawa, although he was a prominent contributor to its development.

Which of the Following Statements Is True Regarding Total Quality