An organization is most likely to pursue a codification approach to knowledge management when ________.
A) the organization needs to provide customized products or solutions to clients
B) the organization operates in a rapidly changing technical environment
C) employees are required to rely much more on know-how, insight, and judgment to make decisions
D) the organization wants to collect best practices and SOPs that can be drawn on by anyone who needs them

Question

Quizplus · Accepted Answer

A codification approach to knowledge management involves collecting best practices and standard operating procedures (SOPs) that can be easily accessed and used by anyone in the organization who needs them. This approach is most useful in situations where there is a need for consistency and reliability in processes and procedures, such as in manufacturing or service delivery environments. This approach is less effective when knowledge needs to be highly customized or when employees rely on their own judgment and insight to make decisions.

An Organization Is Most Likely to Pursue a Codification Approach