When an organization uses a personalization approach to knowledge management, information systems are designed to show employees who in the organization might possess the knowledge they might need or who might have confronted a similar problem in the past.

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Personalization approach to knowledge management involves designing information systems that identify individuals within the organization who possess specific knowledge or experience that may be relevant to a particular problem or task. This approach focuses on tailoring knowledge to individual needs, rather than presenting the same information to everyone.

When an Organization Uses a Personalization Approach to Knowledge Management