In the balanced scorecard approach, the organization needs to develop metrics, collect data relative to the business perspectives, and analyze the data.

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Quizplus · Accepted Answer

This is correct. The balanced scorecard approach involves developing metrics for each of the four business perspectives (financial, customer, internal processes, and learning and growth), collecting data on those metrics, and analyzing the data to assess organizational performance.

In the Balanced Scorecard Approach, the Organization Needs to Develop