According to A Guide to the PMBOK (PMI, 2004), ________ is the area where a project manager can have the greatest impact on project quality.
A) monitoring and controlling
B) quality audit
C) quality control
D) quality assurance

Question

Quizplus · Accepted Answer

Quality assurance involves the development and execution of a systematic approach to ensure that the project will satisfy the quality standards. It includes the development of quality plans, policies, procedures, and guidelines, as well as the review of project deliverables to ensure they meet the established quality criteria. As such, quality assurance has the greatest impact on project quality because it sets the framework for quality control and provides direction and guidance for the project team.

According to a Guide to the PMBOK (PMI, 2004), ________