The dimension of service quality called ________ is willingness to help customers and provide prompt service.
A) assurance
B) reliability
C) responsiveness
D) empathy
E) sympathy

Name: The dimension of service quality called ________ is willingness to help customers and provide prompt service. A) assurance B) reliability C) responsiveness D) empathy E) sympathy
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Question

Quizplus · Accepted Answer

Responsiveness refers to the willingness to help customers and provide prompt service, making it a key dimension of service quality.

The Dimension of Service Quality Called ________ Is Willingness to Help