As a dimension of service quality,responsiveness is
A)the ability to perform the promised service dependably and accurately.
B)the appearance of physical facilities,equipment,personnel,and communication materials.
C)the willingness to help customer and provide prompt service.
D)the knowledge and courtesy of employees and their ability to convey trust and confidence.
E)caring,individualized attention provided to customers.

Question

Quizplus · Accepted Answer

Responsiveness refers to the willingness of service providers to help customers and provide prompt service. This can include quick problem-solving, timely communication, and fast service delivery. While elements such as physical facilities, employee knowledge, and individualized attention are also important aspects of service quality, they do not specifically relate to responsiveness.

As a Dimension of Service Quality,responsiveness Is