The implementation of total quality management programs is the best method for addressing the perishability characteristic of services.

Question

Quizplus · Accepted Answer

While total quality management programs can improve the overall quality of service delivery, they do not directly address the perishability characteristic of services. Perishability refers to the fact that services cannot be stored or inventoried, and therefore must be delivered in real-time. This can be addressed through strategies such as capacity management, reservation systems, and dynamic pricing.

The Implementation of Total Quality Management Programs Is the Best