Acquiring new customers can cost ________ times more than satisfying and retaining current customers.
A) two
B) three
C) five
D) seven
E) 10

Question

Quizplus · Accepted Answer

According to multiple studies, acquiring new customers can cost up to five times more than retaining current customers. It is therefore more cost-effective for a business to focus on keeping their existing customers happy rather than solely focusing on acquiring new ones.

Acquiring New Customers Can Cost ________ Times More Than Satisfying