A customer touch point in the airline industry would include an item such as ________.
A) reservations
B) mechanics' ability to service the airplanes
C) ease of access to the airport
D) the value of air travel versus surface transportation
E) competency of a travel agent

Question

Quizplus · Accepted Answer

Reservations are a crucial customer touch point in the airline industry as they are the first point of contact between the customer and the airline. This includes the ease of making a reservation, the accuracy of the information provided, and the level of customer service received during the reservation process.

A Customer Touch Point in the Airline Industry Would Include