________ can track customer satisfaction directly and also gauge consumers' willingness to recommend the company and brand to others.
A) Periodic surveys
B) Mystery shoppers
C) Customer loss rates
D) Customer focus statements
E) All of the above

Question

Quizplus · Accepted Answer

Periodic surveys are the most direct way to track customer satisfaction and assess customers' willingness to recommend the company and brand to others. Other methods like mystery shoppers, customer loss rates, and customer focus statements can provide insight, but they may not capture the full picture of customer satisfaction and willingness to recommend.

________ Can Track Customer Satisfaction Directly and Also Gauge Consumers