The ________ consists of the whole cluster of benefits the company promises to deliver; it is more than the core positioning of the offering.
A) customer promise
B) mission statement
C) corporate pledge
D) corporate-perceived value
E) value proposition
Correct Answer:
Verified
Q9: _ are adept at building customer relationships,not
Q10: Studies of customer dissatisfaction show that customers
Q11: Total customer benefit is the perceived monetary
Q12: One key to customer retention is _.It
Q13: A customer's decision to be loyal or
Q15: _ is the difference between the prospective
Q16: _ can track customer satisfaction directly and
Q17: In applying a customer's perceived value to
Q18: The opening vignette on Ritz-Carlton shows that
Q19: The bundle of costs customers expect to
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