Managers who believe the customer is the company's only true "profit center" consider the traditional organization chart to be obsolete.

Question

Quizplus · Accepted Answer

Managers who prioritize customer satisfaction view the entire organization as centered around meeting customer needs, rather than being focused on departments or individual employees. This mindset challenges the traditional hierarchy of authority and suggests a flatter, more collaborative approach to managing the business.

Managers Who Believe the Customer Is the Company's Only True