Rade and Talion are competitors in the business of manufacturing wristwatches. While Rade promises to deliver design and quality to its customers, Talion promises to deliver durability and cost effectiveness. When both these companies deliver their respective promised qualities, they are delivering ________.
A) performance quality
B) customer support
C) unique quality
D) accuracy quality
E) conformance quality

Question

Quizplus · Accepted Answer

Conformance quality refers to the extent to which a product or service meets the specified requirements and expectations of customers. In this case, both Rade and Talion are delivering their promised qualities, which means they are meeting the expectations of their customers. Therefore, they are delivering conformance quality.

Rade and Talion Are Competitors in the Business of Manufacturing