Econ Minimart wants to learn the strengths and weaknesses in customer service at all the Econ Minimart stores.Which of the following methods can it use for this?
A)group buyers
B)buyer brokers
C)mystery shoppers
D)personal shoppers
E)buying agents

Question

Quizplus · Accepted Answer

Mystery shoppers are individuals who pose as regular customers and evaluate the customer service and overall experience at the store. This method would allow Econ Minimart to gather firsthand information about the strengths and weaknesses of their customer service at different locations. The other options such as group buyers, buyer brokers, personal shoppers, and buying agents are not relevant to the objective of evaluating customer service.

Econ Minimart Wants to Learn the Strengths and Weaknesses in Customer