A ________ is a method of interaction with a customer,such as telephone or customer service desk.
A)point of presence
B)touch point
C)sales point
D)client channel
E)point of service

Question

Quizplus · Accepted Answer

A touch point is any method or point of interaction where a customer comes into contact with a business or brand, such as a telephone call or a customer service desk. A point of presence refers to the physical location where a business can interact with customers, while a sales point refers specifically to a location where products are sold. A client channel refers to the means by which a business communicates with its clients or customers, such as email or social media. Point of service typically refers to the physical location where a service is provided, such as a retail store or hotel.

A ________ Is a Method of Interaction with a Customer,such