Most products are established at one of four performance levels: low, average, high, or superior. For example, mountain bikes come in a variety of sizes and physical attributes. When a consumer purchases a mountain bike costing $1,000, he or she expects the bike to perform to specifications and to have a high ________, meeting the promised specifications.
A) features
B) conformance quality
C) durability
D) performance quality
E) reliability

Question

Quizplus · Accepted Answer

The question is asking for the level of performance quality that is expected from a $1,000 mountain bike. Performance quality refers to the degree to which the product meets its stated specifications and performs its intended function. Therefore, the best choice is D) performance quality.

Most Products Are Established at One of Four Performance Levels