Which of the following represents an aspect of the Empathy dimension of SERVQUAL?
A) providing service as promised
B) readiness to respond to customers' requests
C) giving customers individual attention
D) making customers feel safe in their transactions
E) visually appealing facilities

Question

Quizplus · Accepted Answer

Giving customers individual attention is an aspect of the Empathy dimension of SERVQUAL, which focuses on customer service providers showing care, concern, and a willingness to understand customers' individual needs.

Which of the Following Represents an Aspect of the Empathy