Appointing teams to manage customer-value-building processes and break down walls between departments is part of which of the following shifts in business practices?
A) reengineering
B) outsourcing
C) benchmarking
D) supplier partnering
E) customer partnering

Question

Quizplus · Accepted Answer

Appointing teams to manage customer-value-building processes and breaking down walls between departments is part of the reengineering shift in business practices, which involves the radical redesign of business processes to achieve dramatic improvements in performance. Outsourcing, benchmarking, supplier partnering, and customer partnering are other shifts in business practices, but they do not specifically involve appointing teams to manage customer-value-building processes and breaking down walls between departments.

Appointing Teams to Manage Customer-Value-Building Processes and Break Down Walls