The IBM change story from Chapter 1 of the text is indicative of:
A) Change from above
B) Change from below
C) Both, change from above and below
D) Neither change from above nor below

Question

Quizplus · Accepted Answer

The IBM change story from Chapter 1 of the text is indicative of both change from above and below. The change was initiated by the top management with a focus on decentralization, but it also involved input and participation from employees at all levels of the organization. This means that the change was not purely top-down or bottom-up, but rather a combination of both approaches.

The IBM Change Story from Chapter 1 of the Text