Which crisis management change strategy was NOT used by Firestone in the wake of the August 2000 recall of six million tires?
A) Mortification
B) Denial
C) Shifting of blame
D) Contrition

Question

Quizplus · Accepted Answer

Firestone did not use contrition, which involves expressing remorse and seeking forgiveness. Instead, they used denial and shifting of blame strategies.

Which Crisis Management Change Strategy Was NOT Used by Firestone