According to the text, what was the problem with the accounting measure of performance traditionally used by Sears?
A) The measures failed to identify the existence of declining levels of both employee and customer satisfaction and were also lag, not lead, indicators
B) The methodology used by Sears was no longer permitted after the passage of the Sarbanes-Oxley Act
C) The printouts were difficult to read and middle-management was seldom able to interpret the data
D) The accounting models and methods traditionally utilized by Sears did not comport with the methods used by K Mart after Sears was acquired

Question

Quizplus · Accepted Answer

The text states that the traditional accounting measures used by Sears failed to identify declining levels of employee and customer satisfaction and were lag, not lead, indicators. This suggests that the measures were not effective in capturing important aspects of performance.

According to the Text, What Was the Problem with the Accounting