Which of the following considerations is NOT a benefit of treating customer service as a strategic function?
A) Customer service can be used as an information source.
B) Customer service can be used as an input for service design improvements.
C) Customer service provides opportunities to enhance customer relationships.
D) Customer service enables the firm to be exceptionally reactive.
E) All of these are benefits of treating customer service as a strategic function.
Correct Answer:
Verified
Q27: What should be the first step in
Q28: COMPLETION QUESTIONS
Customer Service
Critical Incidents
Service Recovery
Management by Walking
Q29: All five steps of the service recovery
Q30: COMPLETION QUESTIONS
Customer Service
Critical Incidents
Service Recovery
Management by Walking
Q31: Which service recovery step does a service
Q33: Which service recovery step does a service
Q34: To be successful in overcoming customer dissatisfaction,all
Q35: Which,if any,is NOT a benefit associated with
Q36: Even if it fails,it is better for
Q37: A service organization should encourage its customers
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