A service organization should encourage its customers to complain to the organization about its service failures.

Name: A service organization should encourage its customers to complain to the organization about its service failures.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

Encouraging customers to complain allows the organization to understand where they are falling short and improve their service. It also shows the commitment of the organization to address customer concerns and improve customer satisfaction.

A Service Organization Should Encourage Its Customers to Complain to the Organization