Which,if any,is NOT a benefit associated with effective service recovery efforts?
A)Customer dissatisfaction can be turned into customer satisfaction.
B)Service recovery efforts can lead to improvements in the overall quality of service delivery.
C)Service recovery efforts can reduce the incidence of bungled moments of truth.
D)All of these are benefits associated with service recovery efforts.
E)None of these are benefits associated with service recovery efforts.

Question

Quizplus · Accepted Answer

All the options listed (A, B, and C) are indeed benefits associated with effective service recovery efforts. Turning customer dissatisfaction into satisfaction, improving overall service quality, and reducing bungled moments of truth are all positive outcomes of properly managed service recovery processes.

Which,if Any,is NOT a Benefit Associated with Effective Service Recovery