The difference between management perceptions of customer expectations andand standards specifying service to be delivered is called the:
A) knowledge gap
B) standards gap
C) delivery gap
D) communications gap
E) service gap

Name: The difference between management perceptions of customer expectations andand standards specifying service to be delivered is called the: A) knowledge gap B) standards gap C) delivery gap D) communications gap E) service gap
Brand: Quizplus
Rating: 4.8 (43 reviews)

Question

Quizplus · Accepted Answer

The Answer is B

The Difference Between Management Perceptions of Customer Expectations Andand Standards