Establishing a trusting relationship in which a customer freely shares information with an enterprise will likely involve all of the following approaches except:
A) ensuring the customer database is updated at least weekly
B) integrating data across departments
C) establishing the goal of zero latency
D) establishing a strong privacy protection policy

Question

Quizplus · Accepted Answer

Ensuring the customer database is updated at least weekly is more about maintaining data accuracy and operational efficiency rather than directly establishing a trusting relationship where customers feel comfortable sharing information. Trust is more directly built through actions like integrating data to provide seamless service (B), aiming for zero latency to improve customer experience (C), and protecting customer privacy (D).

Establishing a Trusting Relationship in Which a Customer Freely Shares