Michael, a regional manager, hates Toby from HR simply because he represents HR. Which of the following ways would best help Toby mend the relationship?
A) Toby should remind Michael that he is accountable to corporate, not to Michael.
B) Toby should attempt to educate Michael on how HR benefits the company.
C) Toby should do his best to try to learn about Michael's interests. For instance, if Michael likes mini golf, Toby should take him out for a round over lunch to talk about their issues.
D) Toby should find out Michael's concerns about the business. If Toby can represent and balance HR concerns with those of the business, perhaps Michael will find some respect for him and his goals.

Question

Quizplus · Accepted Answer

By finding out Michael's concerns and trying to balance HR concerns with those of the business, Toby can demonstrate his value to the company and potentially earn Michael's respect. This approach is more focused on addressing the root issue of Michael's distrust of HR, rather than simply trying to educate him or build a personal relationship.

Michael, a Regional Manager, Hates Toby from HR Simply Because