Crosby's Absolutes of Quality Management include the following points EXCEPT:.
A)quality means conformance to requirements, not elegance.
B)there is no such thing as the statistics of quality.
C)the only performance measurement is the cost of quality, which is the expense of non-conformance.
D)the only performance standard is "Zero Defects (ZD)."

Question

Quizplus · Accepted Answer

Crosby does not deny the importance of statistical methods in quality management, but rather emphasizes the importance of focusing on prevention and continuous improvement rather than relying on methods of detection and correction. Therefore, choice B is incorrect.

Crosby's Absolutes of Quality Management Include the Following Points EXCEPT