Credit for the development of the term "total quality control" is attributed to:
A)Deming.
B)Crosby.
C)Juran.
D)Feigenbaum.

Question

Quizplus · Accepted Answer

The term "total quality control" was first introduced by Armand V. Feigenbaum in his book "Total Quality Control" published in 1951. Therefore, the best choice is D. Deming, Crosby and Juran are also quality management experts, but they did not develop the term "total quality control".

Credit for the Development of the Term "Total Quality Control