Question 1

Managers at ABC International are quite worried about the recent turnover trend at the firm.ABC is losing quite a few hourly and salaried employees.According to recent estimates,it costs about _______ times the annual salary + benefits to replace an hourly worker and _______ times the annual salary + benefits to replace a salaried employee.
A)5;1.5
B)5;10
C)2;4
D)25;40
E)1.5;2.5

Accepted Answer

The cost of replacing an hourly worker is 5 times the annual salary + benefits, and the cost of replacing a salaried employee is 10 times the annual salary + benefits.

Question 2

The most immediate cause of all forms of employee withdrawal behaviour is:
A)the lack of access to organizational resources
B)Cumbersome government regulations
C)the overall level of commitment felt by an individual
D)the overall level of support felt from upper management
E)the desire to continue one's formal education

Accepted Answer

The overall level of commitment felt by an individual is a key factor influencing withdrawal behavior, as low commitment can lead to disengagement and absenteeism.

Question 3

Johnson & Johnson is looking to replace their chief executive officer.According to recent estimates,what percentage of an executive's annual salary and benefits will it cost to replace an executive?
A)0.5
B)1
C)1.5
D)2.5
E)5

Accepted Answer

Replacing an executive typically costs around 5% of their annual salary and benefits, considering recruitment, training, and transition expenses.

Question 4

Employees who have _______ commitment to their organizations tend to engage in more interpersonal and organizational citizenship behaviours.
A)normative
B)skill-based
C)affective
D)obligation-based
E)continuance

Accepted Answer

Affective commitment refers to an emotional attachment to, identification with, and involvement in the organization, which often leads to higher levels of interpersonal and organizational citizenship behaviors.

Question 5

An employees' desire to remain a member of their organization is referred to as:
A)productivity
B)job performance
C)job satisfaction
D)organizational commitment
E)organizational culture

Accepted Answer

Organizational commitment refers to an employee's emotional attachment to, identification with, and involvement in the organization, which includes their desire to remain a member.

Question 6

You have just gotten married,purchased a home,and a new convertible,all of which makes it difficult to think about changing jobs.You don't like your job,but the feeling that you need to stay at your company refers to:
A)continuance commitment
B)affective commitment
C)ethical commitment
D)normative commitment
E)social influence

Accepted Answer

Continuance commitment refers to the feeling of needing to stay at a job due to the costs associated with leaving, such as financial obligations from recent life changes like marriage and purchasing a home.

Question 7

A desire to remain a member of an organization due to a feeling of obligation is called:
A)continuance commitment
B)affective commitment
C)embeddedness
D)normative commitment
E)social influence

Accepted Answer

Normative commitment refers to the feeling of obligation to remain with an organization.

Question 8

The set of actions that employees perform to avoid the work situation that may eventually culminate in quitting the organization refers to:
A)productivity behaviours
B)commitment behaviours
C)performance behaviours
D)withdrawal behaviours
E)citizenship behaviours

Accepted Answer

Withdrawal behaviours refer to the actions employees take to avoid work situations, which can eventually lead to quitting the organization.

Question 9

A desire to remain a member of an organization because of an awareness of the costs associated with leaving it refers to:
A)continuance commitment
B)affective commitment
C)ethical commitment
D)normative commitment
E)social influence

Accepted Answer

Continuance commitment refers to the desire to remain a member of an organization due to an awareness of the costs associated with leaving it, such as financial loss or loss of benefits.

Question 10

The desire to remain a member of an organization due to emotional attachment to,and involvement with,an organization is called:
A)continuance commitment
B)affective commitment
C)embeddedness
D)normative commitment
E)social influence

Accepted Answer

Affective commitment refers to the emotional attachment and involvement an individual has with an organization.

Question 11

Staying in a job at an organization because you ought to reflects _______,whereas staying because you want to reflects _______ commitment.
A)continuance;affective
B)affective;continuance
C)continuance;normative
D)normative;continuance
E)normative;affective

Accepted Answer

Staying in a job because you feel you ought to is normative commitment, while staying because you want to is affective commitment.

Question 12

One way to understand the differences among the three forms of commitment is to ask yourself:
A)Who is serving as the focus of commitment?
B)How will you feel if you leave organization?
C)What incentive is the focus of attention?
D)What has inspired your focus of performance?
E)Who would be most affected if you left the organization?

Accepted Answer

The three forms of commitment (affective, continuance, and normative) relate to how an individual feels about leaving an organization, including emotional attachment, perceived costs, and sense of obligation.

Question 13

Bianca Bentley has been a loyal employee for the past 25 years at ABC International.However,Bianca does not enjoy her job anymore and has been receiving several offers and inquiries from head hunters for other interesting jobs.Bianca feels that she should stay at ABC because her pension weighs later years of service more than earlier and it will be far more valuable in the last five years of her employment with the company.This is an example of:
A)continuance commitment
B)affective commitment
C)ethical commitment
D)normative commitment
E)social influence

Accepted Answer

Continuance commitment refers to an employee's decision to stay with an organization based on the costs associated with leaving, such as losing pension benefits.

Question 14

Individuals with high level of withdrawal behaviour are likely to have:
A)an affinity for their organization and close ties to their supervisor
B)few opportunities for employment and personal growth outside of their present organization
C)multiple opportunities for job advancement within their present organization
D)a high level of organizational commitment
E)a low level of organizational commitment

Accepted Answer

Individuals with high levels of withdrawal behavior typically exhibit a low level of organizational commitment, as they are more likely to disengage and distance themselves from their organization.

Question 15

The focus of commitment could include all the following,except?
A)the work team
B)the company's top management
C)the department
D)specific coworkers
E)industry regulations

Accepted Answer

Commitment typically focuses on internal aspects like teams, management, departments, or coworkers, rather than external factors like industry regulations.

Question 16

Staying at a company because you want to reflects _______ commitment,whereas staying because you need to reflects _______ commitment.
A)continuance;affective
B)affective;continuance
C)continuance;normative
D)normative;continuance
E)normative;affective

Accepted Answer

Affective commitment refers to staying at a company because you want to, due to emotional attachment or identification with the organization. Continuance commitment refers to staying because you need to, often due to perceived costs of leaving or lack of alternatives.

Question 17

If some of your best friends work at the same company as you it is likely you would prioritize _______ reasons early in your work life.In later years however,once you are established,you are more likely to attribute your organizational commitment to _______ reasons.
A)normative;continuance
B)continuance;affective
C)normative;affective
D)affective;continuance
E)continuance;normative

Accepted Answer

In the early stages of work life, affective reasons (emotional attachment and friendships) are prioritized. As one becomes more established, continuance reasons (practical considerations like benefits and job security) become more significant.

Question 18

When a manager looks at an employee and says,"she's committed" or "he's loyal," that manager usually is referring to a behavioural expression of _______ commitment.
A)skill-based
B)affective
C)comprehensive
D)continuance
E)normative

Accepted Answer

Affective commitment refers to an employee's emotional attachment to, identification with, and involvement in the organization, which is often expressed through behaviors that demonstrate commitment and loyalty.

Question 19

Hubert Hall has been a loyal employee for the past 25 years at XYZ International yet has not been enjoying his job as much in the past two years.Hubert feels obligated to stay with XYZ until he retires in five years because the company has invested a lot of time and money in him.This is an example of:
A)continuance commitment
B)affective commitment
C)embeddedness
D)normative commitment
E)social influence

Accepted Answer

Normative commitment refers to a feeling of obligation to remain with an organization due to the investments the organization has made in the employee, which aligns with Hubert's situation.

Question 20

Sally likes Fitness Central,her new employer.She identifies with Fitness Central,has accepted Fitness Central's goals and values,and is more willing to exert extra effort on behalf of Fitness Central.Sally is experiencing _______ commitment.
A)normative
B)continuance
C)comprehensive
D)affective
E)skill-based

Accepted Answer

Affective commitment refers to an emotional attachment to, identification with, and involvement in the organization, which is what Sally is experiencing.

Quiz 3: Organizational Commitment

The most immediate cause of all forms of employee withdrawal behaviour is:

Johnson & Johnson is looking to replace their chief executive officer.According to recent estimates,what percentage of an executive's annual salary and benefits will it cost to replace an executive?

Employees who have _______ commitment to their organizations tend to engage in more interpersonal and organizational citizenship behaviours.

An employees' desire to remain a member of their organization is referred to as:

You have just gotten married,purchased a home,and a new convertible,all of which makes it difficult to think about changing jobs.You don't like your job,but the feeling that you need to stay at your company refers to:

A desire to remain a member of an organization due to a feeling of obligation is called:

The set of actions that employees perform to avoid the work situation that may eventually culminate in quitting the organization refers to:

A desire to remain a member of an organization because of an awareness of the costs associated with leaving it refers to:

The desire to remain a member of an organization due to emotional attachment to,and involvement with,an organization is called:

Staying in a job at an organization because you ought to reflects _,whereas staying because you want to reflects _ commitment.

One way to understand the differences among the three forms of commitment is to ask yourself:

Individuals with high level of withdrawal behaviour are likely to have:

The focus of commitment could include all the following,except?

Staying at a company because you want to reflects _ commitment,whereas staying because you need to reflects _ commitment.

If some of your best friends work at the same company as you it is likely you would prioritize _ reasons early in your work life.In later years however,once you are established,you are more likely to attribute your organizational commitment to _ reasons.

When a manager looks at an employee and says,"she's committed" or "he's loyal," that manager usually is referring to a behavioural expression of _______ commitment.

Sally likes Fitness Central,her new employer.She identifies with Fitness Central,has accepted Fitness Central's goals and values,and is more willing to exert extra effort on behalf of Fitness Central.Sally is experiencing _______ commitment.