Question 1

What are the two key outcomes on which an effective manager will focus?

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Question 2

Which type of delegation means passing problems or responsibilities upward in the hierarchy?
A) Rising delegation.
B) Upward delegation.
C) Ascending delegation.
D) Vertical delegation.
E) Upright delegation.

Accepted Answer

Upward delegation means passing problems or responsibilities upward in the hierarchy. This can lead to inefficiency and create additional work for managers who have to deal with problems that should have been addressed at lower levels of the organization.

Question 3

When organizational behavior researchers collect data in real-life organizational settings, what research method is being used?

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Question 4

What is evidence-based management?

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Question 5

When organizational behavior researchers collect data in simulated and controlled settings, what research method is being used?

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Question 6

The law of __________ says that if someone does something for someone else it will invoke a sense of obligation to return the favor.
A) favors
B) obligations
C) reciprocity
D) exchange
E) tradeoffs

Accepted Answer

The statement refers to the principle of reciprocity, which states that when someone does something for you, you feel obligated to return the favor. Therefore, the answer is C. The other choices are not relevant to the concept being described.

Question 7

Who is a manager?

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Question 8

What is the process of creating work structures and systems, and arranging resources to accomplish goals and objectives?

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Question 9

As job satisfaction increases, absenteeism tends to do what?

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Question 10

What is a key element in any organization that embraces multiculturalism?

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Question 11

Rather than assuming that there is one "best" or universal way to manage people in organizations, what approach do researchers use to try to identify how different situations can be best understood and handled?

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Question 12

Jordan focuses on tailoring his communication in ways to encourage certain interpretations and discourage others. This is called:
A) law of reciprocity.
B) framing.
C) delegating upward.
D) law of interpreting.
E) social exchange.

Accepted Answer

The term "framing" refers to the way in which a message is presented or worded to influence how it is interpreted by the audience. Jordan is intentionally framing his communication in a specific way to encourage certain interpretations while discouraging others.

Question 13

What is the study of human behavior in organizations called?

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Question 14

Building human relationships and trust through exchanges of favors based on reciprocity is called
A) law of scientific management.
B) framing.
C) inclusion.
D) social exchange.
E) communication delegation.

Accepted Answer

The practice of exchanging favors based on reciprocity helps in building human relationships and trust. This process is known as social exchange, which involves the exchange of resources, information or services between two or more people. It is a fundamental aspect of human interaction and is used to maintain and improve social relationships.  The other options are not related to the concept of social exchange.

Question 15

Defining goals, setting performance objectives, and identifying action steps for accomplishing them describes which management function?

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Question 16

Who are the people, groups, and institutions that are affected by and thus have an interest in an organization's performance?

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Question 17

What is organizational culture?

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Question 18

What is workforce diversity?

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Question 19

By the year 2060, which demographic group will comprise nearly 30% of the US population?

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Question 20

What are the four basic functions of management?

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Quiz 1: Introducing Organizational Behavior