Question 1

Types of change leaders influence in organizations include all of the following EXCEPT:
A) Advancing new ideas.
B) Forcing managers to change direction when they are going off course.
C) Pointing out changes that need to be made to rules.
D) Inspiring peers to support a manager's initiative.
E) Pointing out changes that need to be made to policies.

Accepted Answer

While change leaders can play a role in pointing out changes that need to be made to rules or policies, their role is not to force managers to change direction. Instead, their role is to inspire and influence others to embrace change and adapt to new ideas and strategies.

Question 2

According to Henry Mintzberg, which of the following represent informational roles?
A) Figurehead, leader, and spokesperson
B) Monitor, disseminator, and spokesperson
C) Negotiator, entrepreneur, and resource allocator
D) Leader, disseminator, and entrepreneur
E) Entrepreneur, disturbance handler, and resource allocator

Accepted Answer

According to Mintzberg's managerial roles, the informational role consists of three roles: monitor, disseminator, and spokesperson. The other roles listed in the options belong to the interpersonal and decisional roles.

Question 3

Majority of managers, according to Archie B. Carroll, are:
A) immoral.
B) amoral.
C) moral.
D) mindful.
E) creative.

Accepted Answer

According to Archie B. Carroll, most managers tend to be amoral, meaning they do not consider or prioritize morality or ethics in their decision-making processes.

Question 4

Which of the following descriptions of Mintzberg's managerial roles is correct?
A) Interpersonal roles include the monitor, disseminator, and spokesperson.
B) Informational roles include the figurehead, leader, and liaison.
C) Decisional roles include the entrepreneur, disturbance handler, resource allocator, and negotiator.
D) Decisional roles include the leader, disturbance handler and spokesperson.
E) Informational roles include the figurehead, monitor, leader and spokesperson.

Accepted Answer

Mintzberg identified ten managerial roles, which he grouped into three categories: interpersonal roles (figurehead, leader, and liaison), informational roles (monitor, disseminator, and spokesperson), and decisional roles (entrepreneur, disturbance handler, resource allocator, and negotiator). Therefore, option C is the correct description of Mintzberg's decisional roles.

Question 5

______ skill involves the capacity to analyze and solve complex and interrelated problems.
A) Supervisory
B) Conceptual
C) Creative
D) Technical
E) Human

Accepted Answer

Conceptual skill involves the ability to analyze and solve complex problems by identifying patterns and relationships among various factors. It requires a high level of critical thinking, strategic planning, and decision-making skills. This skill is especially important for top-level management positions where leaders need to make decisions that affect the entire organization.

Question 6

A leader's positive influence emerges from persuasiveness, competence, and _______ skills.
A) technical
B) influential
C) human
D) conceptual
E) practical

Accepted Answer

Human skills are necessary for a leader to communicate effectively, build trust and positive relationships, and understand and empathize with their team members. Technical skills are important for certain roles, but may not be necessary for all leaders. Influential skills could be interpreted as persuasive skills, which are already mentioned in the question, and conceptual and practical skills are important but do not directly relate to a leader's positive influence.

Question 7

In trying to work out an acceptable solution to a problem, managers who rely on their understanding of other people and who empathize with others' feelings are using which managerial skill according to Katz?
A) Supervisory
B) Conceptual
C) Creative
D) Technical
E) Human

Accepted Answer

The skill described in the question is human skill, which involves the ability to work effectively with and through other people. Katz identified three essential managerial skills: technical, human, and conceptual. Technical skill involves the ability to apply specialized knowledge or expertise; conceptual skill involves the ability to understand complex relationships and environments; human skill involves the ability to work well with others. Therefore, the best choice is E, human skill.

Question 8

Suppose a manager starts an affirmative action program to increase opportunities for minority advancement and then clearly and convincingly communicates the objectives of the program to all employees. By doing this the manager gains their support and participation. This manager is engaged in which management function?
A) Planning
B) Organizing
C) Leading
D) Motivating
E) Controlling

Accepted Answer

The manager is engaging in the leadership function by communicating objectives and gaining support and participation from employees for the affirmative action program.

Question 9

Important dimensions of emotional intelligence include all of the following human skills EXCEPT:
A) self-awareness.
B) self-regulation.
C) technical skill.
D) empathy.
E) social skill.

Accepted Answer

The dimensions of emotional intelligence include self-awareness, self-regulation, empathy, and social skill. Technical skill, while important for success in a specific field, is not considered a dimension of emotional intelligence.

Question 10

Which of these refers to a capacity to get things done due to relationships with other people?
A) Social capital
B) Value chain
C) Task performance
D) Workforce diversity
E) Open systems

Accepted Answer

Social capital refers to the resources and potential benefits that come from an individual's network of relationships with other individuals or groups. This includes the ability to get things done through connections, influence, and collaboration with others.

Question 11

A manager who thinks critically and analytically when developing an organizational strategy for dealing with a highly competitive global environment is using which managerial skill?
A) Supervisory
B) Conceptual
C) Creative
D) Technical
E) Human

Accepted Answer

Conceptual skills involve the ability to think creatively and analytically to understand complex situations and develop strategic solutions. In this case, the manager is developing an organizational strategy to deal with a competitive global environment, which requires them to think critically and analytically, indicating the use of conceptual skills. The other skills listed (supervisory, technical, creative, and human) are important for managers, but they do not necessarily apply to this specific situation.

Question 12

Riya, a manager at Planet Save, is using spreadsheet software to prepare a departmental budget. Riya is using which managerial skill according to Katz?
A) Supervisory
B) Conceptual
C) Creative
D) Technical
E) Human

Accepted Answer

Riya is using technical skills by utilizing spreadsheet software to prepare the budget.

Question 13

Abbey is responsible for monitoring the progress of an affirmative action program to advance minorities within ABC Corporation. She reviews progress on changes in employee attitudes, calls special meetings to discuss problems, and makes appropriate adjustments in the program as needed. Abbey is engaged in which management function?
A) Planning
B) Organizing
C) Leading
D) Controlling
E) Delegating

Accepted Answer

Abbey is engaged in controlling, which is the management function of monitoring progress and making necessary adjustments to ensure the desired outcomes are achieved.

Question 14

Henry Mintzberg identified a set of roles that managers perform. These roles are grouped into which of the following three categories?
A) Interpersonal, strategic, and decisional
B) Strategic, informational, and political
C) Interpersonal, informational, and decisional
D) Supervisory, authoritarian, and decisional
E) Supervisory, informational, and strategic

Accepted Answer

Mintzberg identified three categories of managerial roles: interpersonal (dealing with people), informational (dealing with information), and decisional (making decisions). Therefore, the correct answer is C: Interpersonal, informational, and decisional.

Question 15

According to Robert Katz, all of the following statements are correct EXCEPT the:
A) technical skills are considered important for supervisors and team leaders who must deal with job-specific problems.
B) conceptual skills are important for senior executives who deal with organizational purpose, mission and strategy issues.
C) technical skills are equally important for both entry and senior level management positions.
D) conceptual skills are important for senior executives who must deal with broad, ambiguous and long-term decisions.
E) human skills are consistently important across all managerial levels.

Accepted Answer

According to Katz, technical skills are important for entry-level management positions, but as one advances to higher management positions, conceptual skills become more important. Therefore, technical skills are not considered equally important for both entry and senior level management positions.

Question 16

The essential skills of management, according to Robert Katz, can be grouped into which of the following three categories?
A) Technical, interpersonal, and informational
B) Technical, human, and conceptual
C) Interpersonal, decisional, and informational
D) Organizing, planning, and leading
E) Leading, decisional, and human

Accepted Answer

Robert Katz identified three essential skills of management as technical skills (such as those required for specific tasks), human skills (such as communication and leadership), and conceptual skills (such as problem-solving and decision-making). These three categories are sometimes referred to as the "Katz three-skill approach." Option A correctly identifies three categories, but the specific categories are incorrect. Option C and D both have categories that are not supported by Katz's theory, and option E only identifies two categories.

Question 17

The ethics center of gravity can be moved positively in a virtuous shift with:
A) emotionally intelligent leadership.
B) immoral leadership.
C) amoral leadership.
D) moral leadership.
E) philanthropic leadership.

Accepted Answer

The ethics center of gravity can be moved positively in a virtuous shift with moral leadership. Moral leaders have a strong sense of ethics and a commitment to doing what is right, which can influence those around them to act in a similar manner. This can lead to a virtuous circle where ethical behavior is reinforced and becomes the norm within the organization or community. Emotionally intelligent leadership and philanthropic leadership can also contribute to a positive shift but are not as closely tied to ethical behavior as moral leadership. Immoral and amoral leadership would move the center of gravity in a negative direction, away from ethical behavior.

Question 18

The _________ process involves individuals being influenced by others.
A) influencing
B) managerial
C) leadership
D) delegation
E) control

Accepted Answer

The leadership process involves individuals being influenced by others, as leaders guide or direct others in a group or organization.

Question 19

Individuals who use influence to create change that benefits the mission and vision of the organization are called ___________ leaders.
A) mission
B) effective
C) change
D) influential
E) powerful

Accepted Answer

Effective leaders are those who use their influence to create positive change that aligns with the organization's mission and vision. The other choices (mission, change, influential, and powerful) are all aspects or characteristics of effective leadership, but they do not fully encapsulate the idea of leaders who actively work to create positive change within the organization.

Question 20

According to Archie Carroll, if a manager doesn't subscribe to any ethical decision-making principles and acts in any situation to simply take personal advantage, he or she would be classified as an):
A) moral manager.
B) amoral manager.
C) immoral manager.
D) ombudsman manager.
E) opportunistic manager.

Accepted Answer

Immoral managers act without regard for ethics, often making decisions based solely on personal gain without considering the ethical implications of their actions.

Quiz 1: Introducing Organizational Behavior

Types of change leaders influence in organizations include all of the following EXCEPT:

According to Henry Mintzberg, which of the following represent informational roles?

Majority of managers, according to Archie B. Carroll, are:

Which of the following descriptions of Mintzberg's managerial roles is correct?

______ skill involves the capacity to analyze and solve complex and interrelated problems.

A leader's positive influence emerges from persuasiveness, competence, and _______ skills.

In trying to work out an acceptable solution to a problem, managers who rely on their understanding of other people and who empathize with others' feelings are using which managerial skill according to Katz?

Important dimensions of emotional intelligence include all of the following human skills EXCEPT:

Which of these refers to a capacity to get things done due to relationships with other people?

A manager who thinks critically and analytically when developing an organizational strategy for dealing with a highly competitive global environment is using which managerial skill?

Riya, a manager at Planet Save, is using spreadsheet software to prepare a departmental budget. Riya is using which managerial skill according to Katz?

Henry Mintzberg identified a set of roles that managers perform. These roles are grouped into which of the following three categories?

According to Robert Katz, all of the following statements are correct EXCEPT the:

The essential skills of management, according to Robert Katz, can be grouped into which of the following three categories?

The ethics center of gravity can be moved positively in a virtuous shift with:

The _________ process involves individuals being influenced by others.

Individuals who use influence to create change that benefits the mission and vision of the organization are called ___________ leaders.

According to Archie Carroll, if a manager doesn't subscribe to any ethical decision-making principles and acts in any situation to simply take personal advantage, he or she would be classified as an) :