Which of the following statements is best to begin an indirect claim message?
A) "You must respond to my problem as you have repeatedly disappointed me."
B) "I would like to put forth a very serious complaint against your services."
C) "We received the FedEx parcel of our garden mower on 24 December, 2012."
D) "Based on my previous experience with your terrible services, I demand a refund this time."
E) "You have been extremely disappointing in delivering your goods in proper condition."

Question

Quizplus · Accepted Answer

Starting with a neutral statement that provides context for the issue at hand is the best way to begin an indirect claim message. Option C provides a factual and non-inflammatory opening sentence, which sets the tone for a professional and courteous message. Options A, B, D, and E all have a confrontational or accusatory tone, which can lead to a defensive or hostile response from the recipient.

Which of the Following Statements Is Best to Begin an Indirect