Each additional customer served beyond a service organization's _________ capacity ________ the service experience for the customers and the organization.
A)maximum,diminishes
B)maximum,enhances
C)optimum,diminishes
D)optimum,enhances
E)None of these combinations is correct.

Question

Quizplus · Accepted Answer

Serving beyond an organization's optimum capacity tends to diminish the service experience because it can lead to overextension of resources, decreased quality of service, and increased wait times, all of which negatively affect both the customers and the organization.

Each Additional Customer Served Beyond a Service Organization's _________ Capacity