Since demand cycles often make waiting time an uncommon occurrence;service organizations need not worry about finding ways to make the customers' waiting experience more tolerable.

Question

Quizplus · Accepted Answer

It is false. Service organizations should still find ways to make the customers' waiting experience more tolerable to enhance customer satisfaction and loyalty. Even if demand cycles make waiting time uncommon, unexpected spikes in demand or unforeseen delays can still occur.

Since Demand Cycles Often Make Waiting Time an Uncommon Occurrence;service