Each additional customer served beyond an organization's optimum capacity has no effect on the service experience for all customers and the organization's ability to offer excellence.

Question

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When an organization exceeds optimum capacity, the service experience for all customers may be negatively affected, and the organization's ability to offer excellence may decrease. This is because resources such as staff, equipment, and time may be stretched too thin, resulting in longer wait times, lower quality service, and increased likelihood of errors or mistakes.

Each Additional Customer Served Beyond an Organization's Optimum Capacity Has