Which of the Following Tasks Is NOT Typically Required for a Service

Which of the following tasks is NOT typically required for a service organization to effectively customize a service?

A) Service organizations must invest in technological advancements that help personalize the service for their customers.
B) Service organizations must develop within their employees advanced and superior skills for personalizing the service for their customers.
C) Service organizations must educate their employees to discover customer desires.
D) All of these tasks are often required to effectively customize a service performance.
E) None of these tasks is often required to effectively customize a service performance.