A service script can be normative as well as descriptive.
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Q1: 50 15.When planning for a successful service
Q2: Which of the following tasks is NOT
Q3: Service products that can be classified as
Q5: Service organizations can immediately become more efficient
Q6: To develop an effective service blueprint,service marketers
Q7: Supplementing a service performance involves increasing its
Q8: A service exists only during its enactment
Q9: Supplementing a service performance to increase customer
Q10: By offering a simpler performance,a service organization
Q11: A service blueprint is a design and
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