All of the statements about supplemental service elements are true EXCEPT
A)adding supplemental service elements often occurs as a natural response to competitive forces.
B)a supplementary element often begins as part of the augmented product but typically evolves into the expected product.
C)supplementing a service without establishing the efficacy of the supplemental element to the customer can be disastrous to the service provider.
D)service providers can often delete supplemental service elements from the core service without fear of incurring some level of customer resentment.
E)All of these statements about supplemental service elements are true.

Question

Quizplus · Accepted Answer

The statement "service providers can often delete supplemental service elements from the core service without fear of incurring some level of customer resentment" is actually false. Customers may have grown accustomed to certain supplemental elements and may be upset if they are suddenly removed without warning or explanation. It is important for service providers to carefully consider the impact of any changes they make to supplemental elements.

All of the Statements About Supplemental Service Elements Are True