According to Lovelock,which of the following categories does NOT represent a type of supplemental service?
A) Information
B) Order taking
C) Hospitality
D) All of these categories represent types of supplemental service.
E) None of these categories represents types of supplemental services.
Correct Answer:
Verified
Q14: Services with significant customization have weaker scripts
Q15: It is not possible to customize a
Q16: All of the statements about supplemental service
Q17: Since a customized service performance can greatly
Q18: A service is said to possess a
Q20: Unlike brick-and-mortar service providers,the planning and producing
Q21: During a recent meeting of the service
Q22: Recently,you were hired to consult a service
Q23: COMPLETION QUESTIONS
Service Script,Customer's
Service Blueprint
Internet
Customization,Divergence
Supplementing
Complexity
Customization
Script
Augmented,Expected
-_ is a design
Q24: As the new marketing manager,you wanted to
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